Yvonta General Terms and Conditions

Last updated: September 29, 2025

These general terms and conditions apply to all offers, orders, and agreements relating to the sale and delivery of products offered by Yvonta, located at Krijtmolen 53, 8044TK Zwolle, registered with the Chamber of Commerce under number 94851611.

1. Definitions

1.1. Products: The physical goods offered, sold, and delivered by Yvonta to the Customer. 1.2. Customer: The natural person (Consumer) or legal entity (Business Customer) who enters into an Agreement with Yvonta. 1.3. Consumer: The natural person who does not act in the exercise of a profession or business. 1.4. Business Customer: The Customer who acts in the exercise of a profession or business. 1.5. Agreement: Any arrangement or agreement between Yvonta and the Customer regarding the purchase and sale of Products. 1.6. Right of Withdrawal: The Consumer's right to withdraw from the Distance Contract within the cooling-off period.

2. Applicability

2.1. These general terms and conditions apply to every offer from Yvonta and to every concluded Agreement. 2.2. Before the Agreement is concluded, the text of these general terms and conditions will be made available to the Customer electronically in such a way that the Customer can easily store it. 2.3. Deviations from these terms and conditions are only valid if agreed in writing. 2.4. If any provision in these terms and conditions proves to be null and void, the remaining provisions remain in full force.

3. The Agreement and Delivery

3.1. The Agreement is concluded when the Customer accepts Yvonta's offer and complies with the conditions set therein. 3.2. Yvonta will exercise the utmost care when executing orders. 3.3. Delivery will take place at the address the Customer has provided to Yvonta. 3.4. The delivery times stated by Yvonta are indicative. Exceeding the delivery time does not entitle the Customer to compensation, unless expressly agreed otherwise in writing. 3.5. The risk of damage and/or loss of Products rests with Yvonta until the moment of delivery to the Customer or a previously designated representative notified to Yvonta, unless expressly agreed otherwise.

4. Prices and Payment

4.1. All prices are in euros (€), including VAT and excluding shipping costs, unless otherwise stated. 4.2. Payment must always be made in advance via the payment methods offered by Yvonta, as indicated during the ordering process (e.g., via Mollie). 4.3. The Customer is obligated to immediately report any inaccuracies in payment details provided or stated to Yvonta. 4.4. Yvonta reserves the right to suspend delivery until full payment has been received. 4.5. Payment Business Customers: If a Business Customer fails to pay, they are legally in default. The Business Customer will then owe statutory commercial interest and all reasonable costs incurred in obtaining satisfaction out of court.

5. Retention of Title

5.1. All Products delivered by Yvonta remain the property of Yvonta until the Customer has fully fulfilled all obligations under the Agreement. 5.2. The Customer may not pledge or otherwise encumber the Products before ownership has been transferred.

6. Right of Withdrawal (for Consumers)

6.1. The Right of Withdrawal does not apply to Agreements concluded with a Business Customer. 6.2. The Consumer may cancel an Agreement regarding the purchase of a Product during a 14-day cooling-off period without giving reasons. This period commences on the day after the Consumer or a third party designated by the Consumer receives the Product. 6.3. During the cooling-off period, the Consumer will handle the Product and its packaging with care. The Product may only be unpacked or used to the extent necessary to determine the nature, characteristics, and functioning of the Product. 6.4. To exercise the Right of Withdrawal, the Consumer must notify Yvonta of this within the cooling-off period by means of an unambiguous statement. 6.5. The Consumer must return the Product as soon as possible, but no later than 14 days after notification of withdrawal. 6.6. The costs of returning the Product are borne by the Consumer, unless Yvonta has indicated that it will bear these costs. 6.7. Yvonta will refund the purchase price (including any standard shipping costs for the outward shipment) as soon as possible, but no later than 14 days after receipt of the returned Product.

7. Conformity and Warranty

7.1. Yvonta guarantees that the Products comply with the Agreement, the specifications stated in the offer, and the reasonable requirements of and/or usability and the legal provisions and/or government regulations in force on the date the Agreement is concluded. This constitutes the statutory warranty. 7.2. Any additional warranty provided by Yvonta, the manufacturer, or the importer does not affect the statutory rights and claims that the Customer can assert against Yvonta under the Agreement. 7.3. Defects resulting from normal wear and tear, improper use, or modifications to the Product are excluded from the warranty. 7.4. Warranty for Business Customers: For Business Customers, the warranty period is limited to six (6) months after delivery, unless otherwise agreed in writing. After that period, Yvonta is not liable for defects, unless there is intent or gross negligence.

8. Complaints and Disputes

8.1. Complaints regarding the performance of the Agreement must be submitted fully and clearly described in writing to Yvonta via contact details or at Krijtmolen 53, 8044TK Zwolle, within a reasonable time after the Customer has discovered the defects. 8.2. Submitted complaints will be processed within 5 business days of receipt. If processing takes longer, the Customer will receive a confirmation with an indication of the expected timeframe. 8.3. Complaint Period for Business Customers: The Business Customer must report defects in Products to Yvonta in writing within fourteen (14) days of discovery, or after they reasonably should have been discovered. If a complaint is not submitted in a timely manner, all rights to repair, replacement, or compensation will be forfeited. 8.4. All Agreements are exclusively governed by Dutch law. Disputes will be submitted to the competent court in Zwolle.

9. Liability

9.1. Yvonta is only liable for direct damage resulting from intent or gross negligence. 9.2. Yvonta's total liability is limited to the amount charged to the Customer for the Products delivered, but never more than the amount paid out by Yvonta's liability insurance in the relevant case. 9.3. Yvonta is not liable for failures to perform the Agreement due to force majeure, including disruptions to postal or transport services, natural disasters, or other unforeseen circumstances.

10. Amendments to the General Terms and Conditions

10.1. Yvonta reserves the right to unilaterally amend these General Terms and Conditions. 10.2. Amendments will be communicated at least 30 days in advance by email or by publication on the website. 10.3. If the Customer does not agree to the amendments, they may terminate the Agreement before the effective date of the new terms and conditions (if applicable to current agreements).

11. Privacy and Data Processing

11.1. Yvonta processes personal data in accordance with applicable laws and regulations (GDPR). Please consult our privacy policy for more information.

12. Contact Information

For questions or complaints, please contact us via:

Contact Information Address: Krijtmolen 53, 8044TK Zwolle. Phone: +31 853 037182 Email: email address