General Terms and Conditions dirkjanbuter.com

Last updated: November 30, 2024

These general terms and conditions apply to all agreements regarding subscriptions, products and/or services offered by dirkjanbuter.com, located at Krijtmolen 53, 8044TK Zwolle, the Netherlands, registered with the Chamber of Commerce under number 94851611.

Definitions

1.1 Subscription: An agreement between dirkjanbuter.com and the customer for the periodic delivery of magazines. 1.2 Direct debit: The customer's continuous authorization to dirkjanbuter.com to automatically debit the subscription costs from the account specified by the customer. 1.3 Customer: The natural person or legal entity who takes out a subscription or uses our services. 1.4 Magazines: The periodic publications that are delivered twice a year by dirkjanbuter.com. 1.5 Agreement: Any agreement or contract between dirkjanbuter.com and the customer with regard to the delivery of services, products or subscriptions.

Applicability

2.1 These general terms and conditions apply to all offers, agreements and deliveries of dirkjanbuter.com. 2.2 Deviations from these general terms and conditions are only valid if agreed in writing. 2.3 If a provision in these terms and conditions proves to be null and void, the other provisions will remain in full force.

Subscriptions

3.1 Duration and Termination

Subscriptions are initially concluded for a duration of 1 year.

• At the end of the initial one-year term, the subscription will automatically be extended by one month. After the initial one-year term, subscriptions can be canceled by the customer at any time with a notice period of one month.
• Customers will receive a reminder of the upcoming automatic extension and their right to cancel at least one month before the end of the initial subscription period. This reminder will clearly outline the process for cancellation and any applicable deadlines.
• If a customer opts to cancel, the cancellation will take effect at the end of the current subscription month in which the notice period concludes.

3.2 Cancellation and right of withdrawal

• Customers have the right to terminate the agreement without giving reasons within 14 days after concluding a subscription, unless a magazine has already been sent.
• Cancellation can be submitted in writing via contact details or Krijtmolen 53, 8044TK Zwolle, the Netherlands.
• If cancellation takes place after the first magazine has been sent, no refund will be given for already delivered issues.

3.3 Cancelled shipments

• If a magazine cannot be delivered due to circumstances beyond the control of dirkjanbuter.com, such as force majeure or distribution problems, the customer will be informed of this as soon as possible.
• dirkjanbuter.com reserves the right to postpone delivery in such cases or replace it with a digital version of the magazine, if available.

Payment and direct debit

4.1 Payment terms

• Payment takes place prior to the subscription period via our payment provider Mollie.
• The subscription will only start after receipt of full payment.

4.2 Direct debit

• When taking out a subscription, the customer authorizes dirkjanbuter.com to automatically debit the subscription costs from the account specified by the customer.

• If a direct debit is reversed or fails, the customer will receive a payment reminder. If payment is not made within 14 days after the reminder, dirkjanbuter.com reserves the right to terminate the subscription.

4.3 Refund

• Amounts already paid will not be refunded, unless there is a legal obligation.

Resubscribing

5.1 Customers can resubscribe at any time. When resubscribing, the current prices and conditions apply. 5.2 Resubscribing can be done via the website or by contacting customer service via contact details.

Complaints and disputes

6.1 Complaints handling

• Complaints about the delivery of magazines or the execution of the agreement can be submitted in writing via contact details or Krijtmolen 53, 8044TK Zwolle.
• Complaints will be processed within 5 working days of receipt. If handling takes longer, the customer will receive a confirmation with an indication of the expected term.

6.2 Dispute resolution

• If a complaint is not handled satisfactorily, the customer can turn to an independent dispute committee or the European platform for online dispute resolution (ODR platform).
• All agreements are exclusively subject to Dutch law. Disputes will be submitted to the competent court in Zwolle.

7. Liability

7.1 Limitation of liability

• dirkjanbuter.com is only liable for direct damage resulting from intent or gross negligence.
• The total liability of dirkjanbuter.com is limited to the amount paid by the customer in the twelve months prior to the incident.

7.2 Force majeure

• dirkjanbuter.com is not liable for shortcomings in the performance of the agreement as a result of force majeure, including storings at postal companies, natural disasters or other unforeseen circumstances.

8. Intellectual property

8.1 All intellectual property rights with regard to the magazines, website and other publications are vested in dirkjanbuter.com. 8.2 It is not permitted to copy, distribute or commercially exploit content without written permission from dirkjanbuter.com.

9. Changes to the general terms and conditions

9.1 dirkjanbuter.com reserves the right to unilaterally change these general terms and conditions. 9.2 Changes will be communicated at least 30 days in advance by e-mail or publication on the website. 9.3 If the customer does not agree with the changes, the customer can terminate the agreement before the effective date of the new conditions.

10. Privacy and data processing

10.1 dirkjanbbuter.com processes personal data in accordance with the applicable laws and regulations. Please refer to our privacy policy for more information.

11. Contact details

For questions or complaints, please contact us via:

• Contact details
• Address: Krijtmolen 53, 8044TK Zwolle, the Netherlands.